FAQ

Q - How long in advance should I reserve my tickets?

A - We recommend that you make you reservation 4 months in advance of a performance if you are booking for a musical and 3 months in advance for plays. Please bear in mind that this is just a guideline, as popular shows will sell out much soon than longer running shows. It is always advisable to book as far in advance as possible to guarantee the tickets you want.

Q - I've heard you can buy tickets cheaper once we're in London?

A - Its true that you may be able to buy tickets at the last minute from some ticket booths in the West End. However - remember that these are unsold tickets - the premium seats always book early! Your choice of show may not be available at late notice, or may only have seats with restricted view available. For this reason, we urge all London theatregoers to check out the deals at London Theatre Tickets for premium shows and some fantastic savings of up to 50% or 2for1 deals on some performances, plus dinner & show specials, some of which offer dinner included in the normal ticket price! You can do this easily and at your leisure before you even depart for London.

Q - How do I pay for my London Theatre Tickets?

A - Payments are made online with your credit card. If you'd prefer to talk to somebody to make a booking, call us and we will make your reservation over the phone. You can then pay by credit card or direct deposit to our bank account. Group bookings will be invoiced, with payment due by EFT or credit card. Travel agents can pay via eNett, MoneyDirect or EFT.

Q - How do I receive my tickets?

A - If you book online, you'll receive your ticket voucher as soon as you've completed your transaction. This voucher shows your booking reference and must be presented to the theatre box office 1/2 hour before the start of the performance. If you have made a phone booking, we'll email your ticket voucher as soon as we've received payment.

Q - What do I do if I miss the payment deadline for phone bookings?

A - All tickets will be automatically released back to the box office as soon as the deadline passes. After the deadline, you always have the option of making a new booking or requesting whether your original tickets are still available but there is no guarantee that we can fulfil your request.

Q - What if I am unable to use my tickets?

A - Tickets are sold on a no refund no exchange basis so please choose carefully and also ensure you are protected against unforeseen events with a suitable travel insurance policy. London Theatre Tickets clients can purchase comprehensive travel insurance with our preferred provider 1Cover - click here for a quote.

Q - What are the age restrictions for children?

A - Babies and tddlers are not admitted to the theatre. General guidelines state that age 5 years and over is recommended but more specific age limits may apply with differing productions. Children must be able to sit, unaided, in their own seat and be attentive to the performance so as not to distract other paying members of the audience. Admittance to the auditorium shall always be at the discretion of the management.

Q - Is there a dress code for West End Theatres?

A - There is no strict dress code for any of the theatres in London. Smart/Casual is fine, unless otherwise advised.

Q - What time should I arrive at the theatre?

A - It is a good idea to arrive at the theatre at least half an hour before curtain. There is a bar in most theatres, so you can wait in comfort.

Q - What happens if I am late for a performance?

A - You may be asked to wait until a suitable break before the theatre staff will admit you to the auditorium; however, the theatre reserves the right to not admit latecomers.

 

Q - How do I keep up with your special offers?

A - Sign up to receive London Theatre Tickets' "A-List", we will email you our latest offers and news from London's Theatreland.

BOOKING SHOW TICKETS FOR GROUPS

Q - How many theatregoers constitute a group?

A - Minimum group numbers vary from show to show, typically ranging from 8 - 10 for smaller shows and 10-15 for the larger musicals.

Q - Will all of my group's seats be together?

A - Usually your group will be seated together, but if a show is heavily sold or a theatre is small, your group may need to be split. The box office will seat your group as close together as possible.

Q - When can I make a booking?

A - London Theatre Tickets can plan all aspects of your group tour to the UK/Europe via our parent company, Handpicked Holidays. Whether you require all arrangements or theatre tickets only, contact London Theatre Tickets with your requirements from our Contact Us page.

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Testimonials

Just returned from London and wanted to thank you for the bargain we found on your site with the dinner and show package. Our fears that we would get dinner a Maccas were unfounded, actually had a nice 2-course meal in an Italian bistro a few minutes' walk from the theatre.
Mr & Mrs A. Tranter, Port Macquarie NSW

Important: Please note that all theatre tickets, musical tickets, special offers & dinner and show packages offered on this site are subject to availability.

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